Refund and Replacement Policy
Thank you for choosing Asxence for your products. We value your business and trust that you will be satisfied with your purchase. This Refund and Replacement Policy outlines our terms and conditions regarding refunds for the products offered by Asxence.
1. Refund Policy
We do not offer refunds for any products or services purchased through Asxence. Once a purchase is made, it is considered final and non-refundable.
2. Exceptions
In rare cases, we may consider providing a replacement at our sole discretion, if the product is defective or damaged upon self-collection or delivery.
3. How to Request an Exceptional Replacement
If you believe you are eligible for an exceptional replacement based on the criteria mentioned in Section 2, please follow these steps:
- Contact our customer support team at [[email protected] / +65 9788 7087].
- Provide detailed information about your purchase, including your order number and a clear description of the issue.
- We will review your request and may request additional information or documentation to process your replacement.
4. Processing Time for Exceptional Replacement
Replacement requests may take up to 7 days to process. We will notify you of the approval or rejection of your replacement request via email.
5. No Obligation for Future Replacement
Approval of an exceptional replacement request does not create an obligation to provide replacement for future purchases or for any other customer.
6. Contact Us
If you have any questions or concerns regarding our Refund and Replacement Policy or if you believe you qualify for an exceptional replacement, please contact our customer support team at [[email protected] / +65 9788 7087].
By making a purchase with Asxence, you acknowledge and agree to abide by this Refund and Replacement Policy.